What’s This Plant, LTD. (“We”, “Us” or “Our” as applicable) takes great care to ensure that any submission of your personal information is kept private and not disclosed in an unauthorized manner. We respect the privacy of every person that uses our website and mobile application, including related features, products, and services (collectively the “Platform”) and we are committed to a safe online experience for our users. Although the Platform is not designed to collect substantial personal data, we feel it is important to explain what information we do collect, what we do with it and to describe the rights you may have with respect to the data. We also respects the privacy of every person who uses the services that we make available from the Platform or who engages with the Platform or us to use the services that are provided (be it through the Platform or not) (“Service” or “Services”) or whose personal information may be processed as a result of others’ use of the Services.
WHO IS What’s This Plant, LTD. AND WHAT DO WE DO?
What’s This Plant, LTD. is a United Kingdom Limited business established 2022. We are the data controller responsible for your personal information processed via the Platform. For more information on what we do, please visit our ‘About Us’ URL at: https://whatsthisplant.com/about/.
HOW TO CONTACT US?
Sending an Email to:
WHY DO WE COLLECT YOUR DATA AND WHAT DO WE COLLECT?
Our primary goal in collecting personal information from you is to: (1) verify your identity; (2) help us deliver the Services and provide your ability to use the Platform actively; (3) improve, develop and market new Services; (4) carry out requests made by you on the Platform or in relation to our Services; (5) investigate or settle inquiries or disputes; (6) comply with any applicable law; (7) enforce our agreements with you; (8) protect the rights, property or safety of us or third parties, including our other customers, subscribers and users of the Platform or our Services; (9) provide support for the provision of our Services; and (10) use as otherwise permitted by law.
To undertake these goals, we may collect the following personal information related to our users:
If you are a visitor to the Platform:
Name (If you enter it)
E-mail address (If you provide it)
IP Address saved by our web server logs
Third-party service vendor data, as collected by such third-party’s at our request
Other data collected using Google Analytics by Google, Inc.
If you are an individual user of the Services or the Platform and you choose to provide your information then we may collect:
Telephone/mobile phone number
We may also collect information about your use of the Platform including:
Electronic communications protocols
Web pages visited
Other information relevant to provision of the Services
Other information as may be requested by us from you in relation to provision of the Services
Third-party monitoring related to web traffic
Collection of the personal information described above may be through the following methods:
Automated means such as communication protocols and cookies
Online registration and online signup forms
Online Customer communications
Offline communications and interactions
Third party sources of information
After your consent
WHAT ARE ELECTRONIC COMMUNICATIONS PROTOCOLS AND COOKIES AND HOW DO WE USE THEM?
We may store information that we collect through cookies, log files, clear gifs, and/or third parties to create profiles of our users. A profile is stored information that we keep on individual users that detail their viewing preferences. Consequently, collected information is tied to the users’ personally identifiable information to provide offers and improve the content of the Platform for the user. This profile is used to tailor a user’s visit to the Platform, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our Platform. We use both session ID cookies [and] persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
While we do not offer an opt-out on the Platform for cookies, browsers provide you with information and control over cookies. You can set your web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the Platform, except in some cases where cookies are used as an essential security feature necessary for transaction completion.
In the course of serving advertisements to the Platform, our third-party advertiser may place or recognize a unique “cookie” on your browser.
How Do We Use Your Data?
To Engage In Transactions For Service: Your name, address, email, purchase details, and credit card/payment information may be collected and stored as part of the transaction history and may be used by us to enable us to perform the Services.
To Provide Future Service And Support. Information collected for this purpose is both contact data and information related to products and service/support requested. This information is also used to provide service, product updates, and similar notices.
To Select Content. Data may be collected to help create web site content and navigation that is most relevant and user friendly. This includes data collected as a result of site navigation, as well as data provided in forms.
To Respond To User Inquiries And Requests For Information. This data includes registrations for online newsletters, opt-in mailing lists and specific requests for further information.
To Respond To Regulators. Data is used to respond to law enforcement organizations, government officials, or third parties when compelled by subpoena, court order, or applicable law, or to report or prevent suspected fraudulent or illegal activity in the use of the Services. We will notify Customer of the information request or submission as, and if, allowed.
When You Consent to Share Information to/for Relevant Programs or Online Accounts. To provide various communities, such as resellers, with relevant product alerts and updates. These updates are related to product releases, prices, terms, special offers and associated campaigns. This data is sent when the program member signs up for the relevant program or online account.
For What’s This Plant, LTD Marketing to You. We may use information from user purchases and user-specified requirements to provide you with timely and pertinent notices regarding product releases and service developments that address your needs and specified requirements and/or which are similar to services previously purchased by the user from us.
For Third-Party Advertising to You. We may use information derived from cookies, location data (if you allow it) or your behavior on the Platform to allow us and third parties to target certain ads towards you while you use the Platform. The ads appearing on the Platform are delivered to users by our ad serving software. Information about users’ visit to this Platform, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this Platform. We also use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address or telephone number) about your visits to this Platform and other web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here:
To Place Cookies on Your Browser. In the course of serving advertisements to this Platform, our third-party advertiser may place or recognize a unique cookie on your browser.
To Use Log Files. Like most standard web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Platform, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called ‘ClickTracks’ that uses log files to analyze user movement.
To Use Clear Gifs. We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on the Platform by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are not tied to users’ personally identifiable information. Clear Gifs can “work with” existing cookies on a computer if they are both from the same Platform or advertising company. That means, for example, that if a person visited a site, which uses an advertising company’s clear gif, the web site would match the clear gif’s identifier and the advertising company’s cookie ID number, to show the past online behaviour for that computer. In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.
For Special Offers. We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
For Newsletters. If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
For Service Announcements. On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our Service is temporarily suspended for maintenance we might send users an email.
For Customer Service. We may communicate with you on a regular basis to provide the Services and any other requested services, and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
DOES What’s This Plant, LTD. COLLECT ANY FINANCIAL DATA?
No. What’s This Plant, LTD. utilizes Google and Apple to process all financial transactions and What’s That Plant, LTD. is not provided with any data or personal information related to your transaction.
DOES What’s This Plant, LTD. SHARE YOUR PERSONAL DATA?
WHO DOES What’s This Plant, LTD. SHARE YOUR PERSONAL INFORMATION WITH?
WHAT IS What’s This Plant, LTD LEGAL BASIS FOR SHARING YOUR PERSONAL DATA?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the Services in the best way that we can. We have a legitimate business interest to create business opportunities for our company in sharing aggregated demographic information with our partners and advertisers that may be based on your aggregated, de-identified personal information. This is not linked to any personally identifiable information. We also have a legitimate business interest to share your personal information with third party vendors that are necessary to fulfill any orders that you make on the Platform. We may share your location data for the legitimate purpose of providing targeting advertising to you if you consent to our use of location data.
WHAT ABOUT COLLECTION OF MINOR’S DATA?
The Service is not targeted towards, nor intended for use by, anyone under the age of 18. We do not collect personal identifying information from any person we actually know is a minor under the age of 18.
ARE THERE ANY OTHER CIRCUMSTANCES THAT MY PERSONAL INFORMATION MAY BE SHARED?
In the event What’s This Plant, LTD goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via email prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Surveys and Contests
From time-to-time the Platform requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Platform. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.
We use third-party advertising companies to serve ads when you visit the Platform. These companies may use information including your location data if you allow us (but not including your name, address, email address or telephone number) about your visits to this Platform and other web sites in order to provide advertisements on this Platform and other web sites about goods and services that may be of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please click here.
HOW DO WE OBTAIN YOUR CONSENT?
Where What’s This Plant, LTD use of your personal information requires your consent, you can provide such consent:
At the time we collect your personal information following the instructions provided; or
At the time you allow us to collect your location data.
WHAT ARE MY RIGHTS WITH RESPECT TO What’s This Plant, LTD USE OF MY PERSONAL INFORMATION?
Each of our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to the Platform at the point where we may ask for your personal information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
Users of our Platform are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Correcting/Updating/Deleting/Deactivating Personal Information
Additional Rights Under DP Laws
Further, under the applicable DP Laws you may have additional rights depending on your citizenship status. In compliance with applicable data privacy laws including the DP Laws (as defined herein), You may request to view or have your personal information and data that we collect, delete from the Platform by contacting the email listed above in the Section entitled “How to Contact Us”. What’s This Plant, LTD will respect and comply with your request by the later of (60 days) a reasonable time or (120 days) any required timeframe required by applicable data privacy laws or the DP Laws, as applicable.
Based on where you live, you may have additional rights, if applicable under relevant DP Laws, including the rights to:
Access your personal information data;
Rectify the data if it is incomplete,
Restrict the processing of your data,
Object to processing of your data,
Lodge complaints with supervising authority,
Withdraw your consents to our use of your data,
Not be subject to automated decision making and profiling,
Limited rights to port your data.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
Unless we are instructed otherwise by yourself or any regulatory body, then:
Regarding visitors to the Platform, we will retain relevant personal information for at least 3 years from the date of our last interaction with you and in compliances with our obligations under the applicable data privacy laws or DP Laws as applicable.
Unless we are instructed otherwise by yourself or any regulatory body, then regarding personal information we have processed as part of providing the Services to any user, we will retain relevant personal information for at least 3 years from the date of our last interaction with that user compliances with our obligations under the applicable data privacy laws or DP Laws as applicable.
WHAT ARE LINKS AND HOW DOES What’s This Plant, LTD. USE THEM?
HOW DOES What’s This Plant, LTD. PROTECT MY INFORMATION?
What’s This Plant, LTD. takes every precaution to protect our users’ information. When users submit personal information via the Platform, their information is protected both online and off-line. The personal information that you provide to us is stored on servers, which are located in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to personal information to Provider employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Service. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us through use of the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
WHAT ABOUT THE PHOTOS YOU SUBMIT ON THE APP?
WHAT WILL WE DO IF ANYTHING CHANGES?
HOW DO WE HANDLE ENFORCEMENT?
WHAT ARE DATA PROTECTION LAWS (APPLICABLE TO YOU BASED ON YOUR CITIZENSHIP)?